Sunday, May 21, 2017

WhEn MonEy caN'T BuY YoU ThiNgS...

Nothing comes free in this world. There’s a price for everything. A well known fact! But what I have realised lately is that just paying the price doesn’t suffice nowadays. Ability to pay the price along with your proficiency in complaining would get you ‘closer’ to your temporal goal. The probability of things going in the right direction at the first go is almost nil. The level of expertise or flair you have in grumbling, will determine how close you are in getting things done!

I never had the luck of seeing things fall into place by themselves. Be it ordering food or ordering something from online shopping sites, buying some reagent for my work and sometimes even for availing services, life hasn’t been very kind. As soon as you find that things are not going as expected, the primary step is to call the customer care. Chances of your problem being solved aren’t that great at this step but at least it would get you going. Most likely your unsolved complaint would be escalated to the higher authorities, followed by a series of fake assurances. The next step, if the matter is not resolved, is to write mails. The initial ones would essentially have the description of the problem along with the other details of your order and how the customer care executives were incompetent to solve the same. The prospects of your problem being solved with just one mail are slim since if it was that simple, the requirement of sending a mail wouldn’t arise in the first place. So what follows is a string of mails, the contents of which would clearly reflect your rising agitation! A number of phone calls from the vendor’s side are in line after the mails. This is the most frustrating part as you would have a new caller calling you everyday asking about the problem. They wouldn’t read the email trail and ask you to explain from scratch. And what I find really funny is that in spite of asking if it is a good time to talk they don’t care what your answer is. Once I remember I didn’t have the luxury to spend 10-15mins to explain my problem, so I asked the person to call me later. I had to repeat this twice or thrice because the person didn’t bother to listen to me and started with his questionnaire!


After spending quite a lot of time and energy your problem might get solved. And if not you can always go back to square one by asking for the refund. Things aren’t that easy as it may sound but then after a few cases you wouldn’t need to think on your next set of action. I am sure many of us have gone through this and would continue to go through the ordeal! Losing hope or patience isn’t an option my friend. After all if you are ready to pay you SHOULD be ready to fight for it!! 

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