Nothing comes free in this world. There’s a price for
everything. A well known fact! But what I have realised lately is that just
paying the price doesn’t suffice nowadays. Ability to pay the price along with
your proficiency in complaining would get you ‘closer’ to your temporal goal. The
probability of things going in the right direction at the first go is almost
nil. The level of expertise or flair you have in grumbling, will determine how
close you are in getting things done!
I never had the luck of seeing things fall into place by
themselves. Be it ordering food or ordering something from online shopping
sites, buying some reagent for my work and sometimes even for availing
services, life hasn’t been very kind. As soon as you find that things are not
going as expected, the primary step is to call the customer care. Chances of
your problem being solved aren’t that great at this step but at least it would
get you going. Most likely your unsolved complaint would be escalated to the
higher authorities, followed by a series of fake assurances. The next step, if the matter is not resolved, is
to write mails. The initial ones would essentially have the description of the
problem along with the other details of your order and how the customer care
executives were incompetent to solve the same. The prospects of your problem
being solved with just one mail are slim since if it was that simple, the
requirement of sending a mail wouldn’t arise in the first place. So what follows
is a string of mails, the contents of which would clearly reflect your rising
agitation! A number of phone calls from the vendor’s side are in line after the
mails. This is the most frustrating part as you would have a new caller calling
you everyday asking about the problem. They wouldn’t read the email trail and ask
you to explain from scratch. And what I find really funny is that in spite of
asking if it is a good time to talk they don’t care what your answer is. Once I
remember I didn’t have the luxury to spend 10-15mins to explain my problem, so
I asked the person to call me later. I had to repeat this twice or thrice
because the person didn’t bother to listen to me and started with his
questionnaire!
After spending quite a lot of time and energy your problem
might get solved. And if not you can always go back to square one by asking for
the refund. Things aren’t that easy as it may sound but then after a few cases
you wouldn’t need to think on your next set of action. I am sure many of us have
gone through this and would continue to go through the ordeal! Losing hope or patience isn’t
an option my friend. After all if you are ready to pay you SHOULD be ready to
fight for it!!
